Technology

Family Assistance

The Oakland Schools Service Desk can only assist parents/guardians, not students.  On the phone, a parent/guardian can grant verbal approval for their child to work with the Service Desk technician, but they MUST remain present during the entirety of the conversation.  

• Phone: (248) 209-2060
• Email: oshelpdesk@oakland.k12.mi.us
• Online Ticket Submission- servicedesk.oakland.k12.mi.us
  • How to create an Oakland Schools Service Desk account and request (desktop)
  • On a mobile device- In the upper left corner, click on the apps button (square containing 9 little squares).  Click "Technical Support". Then scroll down and select "Oakland Schools Service Desk". Click "Sign up for an account". Enter your email address and security word. An email will be sent to the account you provided with final information and instructions.

When entering requests through the online portal or email, please be certain to include your full name, your child’s name and district, school building, the device they have been issued and a good phone number to call you back. This information will allow the Service Desk to provide the best possible service in the most efficient manner.  

• If you are in need of a district issued Chromebook, please complete an Oakland Schools Service Desk ticket. 
• District owned hotspots are available for those with no internet in the home due to financial hardship. If you are in need of a district owned hotspot, please submit an Oakland Schools Service Desk ticket.  By receiving a district owned hotspot you are agreeing to the following-
  • I certify that my child(ren) does not have any internet access in the home and that the WBSD hotspot will be the sole source of their in-home internet access.  I understand that my child(ren) will receive a WBSD hotspot to provide connectivity for learning purposes ONLY.  The hotspot is designed to provide students enough data and access to complete school work.  I understand that I am held responsible for any damage/loss to the hotspot device and accessories.  I understand that I am responsible for the hotspot device if it is not turned in when requested by the district. District hotspots use cellular data service meaning they can be tracked by GPS.
• If you are inquiring about PowerSchool, please email sylvia.mcoy@wbsd.org.
• If you are inquiring about student Google account information, this can be found in PowerSchool or your teacher can provide this information to you.
• If you have questions about Canvas, please email canvashelp@wbsd.org.

• Your login information to submit a ticket is your WBSD email and password